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Modernizing Claims with AI and Automation
A Benchmark Study by Synpulse and additiv – Part II
Up to 31% cost savings - without core system replacement.
Claims is one of the most automation-ready areas in insurance and a critical moment for customer experience.
This paper builds on Part I: The Potential of Automation and AI in Insurance, which introduces the concept of platforms of intelligence and analyzes automation potential across core insurance functions.
In Part II of our benchmark study, Synpulse and additiv focus on claims operations, showing how insurers can unlock fast, measurable efficiency gains with AI and automation — without disruptive IT transformation.
Based on 190+ insurance processes across the DACH region, the study demonstrates how modular platforms of intelligence enable rapid automation across the claims lifecycle.
Inside the study:
Where efficiency gains lie in claims (FNOL, reserving, settlement)
How up to 70% of straightforward claims can be automated
How insurers can reduce claims service costs by up to 31%
Why incremental, modular change delivers faster time to value Top of Form
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